How to Make an Awesome Customer Testimonial Video

A testimonial video is effective in convincing your prospects that your company offers the best solution to a specific problem.

And a great testimonial provides people the social proof they need to make a final decision. But the question is, how do you make a good testimonial video?

Here’s the long and short of it:

  1. Keep it real – Let your customer(s) speak in a conversational manner. Don’t direct too much.
  2. Create a questionnaire – Keep some questions open-ended so your customer can share their experience.
  3. Consider the context and select locations accordingly.
  4. Be prepared – Have your camera, microphone, lighting, etc. in order.
  5. In the interview, don’t deflect objections. Address them and let your customer share specifics
  6. Edit the footage and trim it down.

Testimonial videos are popular because they are perfect for the consideration and decision stages of the buyer’s journey. You can learn more about that here. These types of videos provide an extra nudge that can close a lead successfully.

Read more: B2B videos you can create for your business.


How to create a compelling customer testimonial video

In this section, we’re going to take the tips we briefly mentioned earlier and talk about them in detail. You’ll also find some testimonial video examples that’ll inspire you to create.


1. Keep it real

The point of a customer testimonial video is to provide prospects the social proof they need to pick your brand. But if your video looks and sounds orchestrated, it’s going to backfire.

The last thing you want is your testimonial video to sound like your customers are only praising your company because they have a gun pointed to their head.

Make sure the language in your video is conversational. Nothing should seem like it’s forced. Keep the video natural and enjoyable. That’s how your viewer will be able to identify with the person on screen.

This Magic Jack testimonial video example hits all the right notes!



2. Create a questionnaire

Gather your team and brainstorm what sort of questions you’re going to ask your customers for the testimonial video.

Avoid asking loaded questions from the get-go. The point is to get the customer to talk about their experience with your company, don’t defeat this purpose by asking too many closed questions.

Try to Keep the questionnaire open-ended and make sure it elicits opinions in a natural way.


10 questions you can ask for your testimonial video

1. What problem were you hoping to solve?

2. How did you discover our company?

3. What made you consider our brand/company/product/service as a possible solution?

4. Were there any hindrances that made it difficult for you to get a hold of the product?

5. Were you reluctant to buy the product? If so, what reservations did you have that made you second guess going ahead with the company?

6. How has the product impacted your business?

7. What do you like about the product?

8. How was your experience interacting with the company?

9. Would you recommend this product? If so, how do you think it can help others?

10. Is there something else you’d like to add?

Send your customer these questions before you hold the interview so they know what will be covered.

Related: 10 Questions for a Winning Video Testimonial


3. Select a filming location

Think about the context of the video you’re going to shoot. The locations you pick should fit your message.

You’re also going to have to account for several things depending on whether you shoot indoors or outdoors. Some things you’ll have to consider are lighting, noise, etc.

This American Express video films its customers in their ‘natural habitat’ i.e. their office or store, etc. It fits the theme well.



4. Be prepared

Once you’ve picked your testimonial video’s location, you have to set up your equipment, which includes microphones, lighting, and cameras.

Think about angles; how you’re going to frame your shots, and where you’re going to position your subject.


Pick the right microphone

If you’re filming indoors, you can use bi-directional or shotgun microphones.

If you’re going to shoot outdoors, you can put a windscreen or filter over your mic to reduce wind disturbance.



If you’re recording the testimonial video indoors, you could go with a three-point lighting setup. Add or remove lights to strike the perfect balance.

If you’re going to go shoot outside on a sunny day, then use a diffuser to soften the sunlight and a scrim to reduce harsh shadows on your subject’s face. For even better results, you can use a white bounce board.


Get your cameras ready

If you frame your shots and think about the angles you’ll need etc. You’ll spend less time editing your testimonial video.

If you’re using multiple cameras, make sure they all use the same frame size, aperture, ISO, white balance, and frame rate.


Position your subject

Use the rule of thirds to position your subject. If your guest is looking to the left of the camera, position them in the right third of the frame

Don’t place your subject in front of a cluttered background or a plain white wall. Film them in front of something interesting that fits the context and leave the background out of focus.


5. Hit record

Keep your subjects comfortable and don’t try to dictate what they have to say. If they’re feeling a little camera shy, allow them some time to warm up to the situation.

If the customer starts to talk about certain objections, don’t try to shut them down. Listen and take note of what they’re saying. Figure out how you could have made their experience better.

Allow your subjects to share specifics about their experience. It’ll make the testimonial video sound authentic and unique.

Do not interrupt your subjects while they’re speaking, and if there is a point that isn’t being covered, politely ask them about it and then allow them to elaborate.

Here’s another great testimonial video example to inspire you.



6. Edit the footage

When you’re done filming your testimonial video, hit the studio and start editing. Find the best angles and piece it together.

If the content is too long, use your judgment to trim it down. It’s best to keep the video short and enjoyable. Try to keep it under 3 minutes.

Add the name and title of your subject. Incorporate other supporting text, such as quotes, and add your company’s branding (colors, logos, etc.).

Read more: Best Video Editing Software for Beginners

This is a great example of a testimonial video. And the editing makes it stand out even more.



The bottom line

A well-made customer testimonial video can do wonders for your business. And since this is the sort of content that can help you close leads, it’s worth the investment.

If you’d like some more information about customer testimonials, feel free to reach out to us. We’d be happy to help!

Want a video for your business?


Posted by Maria Saif

Subscribe to the MotionCue Newsletter

For monthly video and marketing insights from company founder/CEO Osama Khabab

Contact Us

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.